Terms of service

About the seller

Zeno is operated by Aivro, owned by Bassam Abdulkareem Mohammed Murshed, at Hopmanstraat 16, 1945 XK Beverwijk, Netherlands. KVK: 99421356. VAT ID: NL005385082B94. Contact: albasisibassam@gmail.com or +31 6 41322322.

Orders and payment

Review the selected product, options, delivery address and final total before placing an order. Payment is made through the methods available at checkout. Keep your order confirmation and contact us promptly if any details are incorrect.

Delivery and support

Our shipping policy explains delivery arrangements. Supply partners may dispatch your order directly, but Aivro remains your seller and contact for customer service, delivery problems and complaints.

Consumer rights

Your statutory cancellation rights and rights relating to faulty or non-conforming goods are not restricted by these terms. Contact us for cancellation, return or defect assistance. Supplier conditions do not override your rights against Aivro.

Use of the store

Provide accurate contact and delivery details. Do not misuse the website, interfere with its operation or use another person's payment details without authorization.

Privacy and complaints

Our privacy policy explains how personal data is handled. Questions and complaints can be sent to our email or business address above; include your order number where available.

Applicable law

Dutch law applies, without removing any mandatory consumer protections that apply to you. These terms do not exclude rights or liabilities that cannot lawfully be excluded.